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Questions

Everything worth asking first.

Grandeur for less, glow for everyone. Booking, delivery, fees, damage and cancellations, answered plainly. If your question is not here, ask us and we will answer it quickly.

Booking & Ordering

How far in advance should I book?

One week ahead is usually enough for a small gathering. For larger events, or if you need our infrastructure items like portable toilets or generators, we recommend booking a month out. Everything is based on availability, and our most popular pieces go first during peak seasons.

Is there a minimum order?

No. Book two centerpieces or two hundred chairs, whichever your event actually needs. We built this business specifically so smaller, everyday hosts never have to inflate an order just to qualify for delivery.

Is a deposit required?

Yes, a 10% non-refundable deposit is required to secure your date and locks in your items. The remaining balance is due before or on event day before delivery.

Can I make changes to my order after booking?

Yes, up to 3 business days before delivery. After that point, changes may be limited by availability or subject to a small adjustment fee, since we've already prepared your items.

What if I don't see an item I need in your inventory?

Reach out to us directly. In many cases we can source or add an item specifically for your event.

Ask us about an item
Do you offer design help if I'm not sure what I want?

Yes. Click Customize my event or call us and one of our team members is happy to walk through your space or event details with you and suggest items or bundles that fit your vision and budget.

Customize my event

Delivery & Pickup

Where do you deliver?

We deliver throughout the greater Houston and surrounding cities.

Can I pick up items myself instead of paying for delivery?

Yes, as long as you have a suitable vehicle for the items you're renting: an SUV, a truck bed, or a box truck for larger pieces.

Can I request a specific delivery or pickup time?

Yes. Standard delivery happens within our normal business hours; a specific timed delivery or an after-hours request may carry a small additional fee.

How long can I keep the rental items?

Standard rental periods run 1 to 3 days, which covers setup the day before and pickup the day after for most events.

Payment & Fees

What payment methods do you accept?

All major credit and debit cards, along with business and cashier's checks, and Zelle. A processing fee may apply to card payments.

Are there any fees I should know about upfront?

Delivery fees are based on distance and are always shown before you book, never hidden until checkout. After-hours delivery or pickup (after 5 PM) carries an additional fee, which we'll disclose clearly at booking.

Do you require a security deposit?

No separate security deposit beyond your booking deposit. Optional damage protection is available if you'd like extra peace of mind.

Damage, Care & Cleaning

What does the damage waiver cover?

Normal wear and tear during your event. It's optional, and we always recommend it, since it removes the stress of worrying about a broken glass or a stained linen during your celebration.

What happens if something breaks or goes missing?

Without the damage waiver, a replacement fee applies. With it, normal accidental damage is covered. Either way, we'll walk you through it clearly, no surprise charges.

Do I need to wash the dishes or linens before returning them?

No. Just rinse off any heavy food or drink residue. We handle the full cleaning ourselves.

Changes & Cancellations

Can I cancel if my plans change?

Yes.

  • More than 7 business days before delivery: a 10% restocking fee.
  • 3 to 7 business days before: a 25% restocking fee.
  • 2 to 3 business days before: a 50% restocking fee.
  • The day before or the day of: a 100% restocking fee.

Cancellations made further from your event date carry a smaller fee than last-minute cancellations, since our team begins preparing and holding your items well in advance.

What if it rains or the weather turns bad?

We deliver rain or shine. In the case of severe weather like storms or hurricanes, we'll happily reschedule your event to another available date at no penalty.

Our Subscription & Decor Services

How does the subscription work?

Instead of booking a one-time rental, you can subscribe to a recurring styling plan: a fresh centerpiece or full tablescape delivered on a regular schedule. It's ideal for hosts who entertain often or simply want their space to always feel finished. You can pause or adjust your plan any time.

Do you offer setup and breakdown services?

Yes. Beyond dropping off your rentals, we offer full setup, day-of servers, and post-event cleanup crews as an add-on to any order, or as a standalone service. Call our team to get a customized quote.

Ask for a quote
Can I preview how items will look in my space before I book?

Yes, our online design tool lets you place real photos of our rental items into a picture of your own space, so you know exactly what you're getting before you commit.

Still have a question?

We are happy to help.

Reach out to our team directly and we will get you an answer quickly.

hello@grandeurandglow.com · (713) 555-0142